Terms of Service
1 Definitions
2 The Service and account
2.1 We grant you a non-exclusive, non-transferable right to access and use the Service for your internal business purposes for the duration of your Subscription, subject to these Terms.
2.2 You are responsible for the accuracy of your account details, for keeping login credentials secure, and for all activity under your account. You must notify us promptly of any unauthorised access.
2.3 Each account is for a single subscribing business. You may create user logins for your own staff; you remain responsible for their use of the Service.
2.4 The Service is provided as software-as-a-service. A Vector Velocity subscription does not transfer ownership of the platform or its underlying code to you.
3 Subscription, fees and payment
3.1 Fees are as set out at sign-up (from £49 per month for the base platform, plus any add-on modules you enable). Prices are exclusive of VAT where applicable.
3.2 Subscriptions are billed in advance on a recurring monthly basis via Stripe. By subscribing you authorise us to charge your chosen payment method for each billing period until you cancel.
3.3 Add-on modules enabled mid-cycle are charged from the date enabled; modules disabled mid-cycle remain available until the end of the paid period and are not refunded on a pro-rata basis.
3.4 We may change our fees on 30 days' notice by email. Continued use after the new price takes effect constitutes acceptance.
3.5 If a payment fails, we may retry the charge and may suspend access until the outstanding amount is paid.
4 Cancellation and term
4.1 There is no minimum contract term. The Subscription runs month to month and you may cancel at any time from within the Service or by contacting us. Cancellation takes effect at the end of the current paid billing period.
4.2 We do not provide partial-month refunds on cancellation, except where required by law or where we have materially failed to provide the Service.
4.3 On cancellation you may export your Customer Data in one click for a period of 30 days after your Subscription ends. After that period your Customer Data will be deleted. We hold no data hostage and charge no exit fee.
4.4 We may suspend or terminate your access on notice if you materially breach these Terms and fail to remedy the breach within 14 days of being asked to do so. We may suspend immediately where continued access poses a security, legal or payment-fraud risk.
5 Acceptable use
5.1 You agree to use the Service lawfully and only for legitimate business purposes. You must not:
- Use the Service to store or transmit unlawful, infringing, defamatory or harmful content
- Upload data you have no lawful basis to hold, or send unsolicited marketing in breach of applicable law
- Attempt to gain unauthorised access to the Service, other customers' data, or our underlying systems
- Probe, scan, penetration-test, reverse-engineer, copy or resell the Service without our prior written consent
- Introduce malware or use the Service in a way that impairs its performance or availability for others
- Circumvent usage limits, or share a single-business account across genuinely separate businesses
5.2 You are responsible for ensuring that your own use of the Service in relation to your clients and staff complies with applicable data-protection, employment and tax law. The DPA governs our respective data-protection roles.
6 Your data and our responsibilities
6.1 As between you and us, you own all Customer Data. You grant us a limited licence to host, process and transmit Customer Data only as necessary to provide, secure, maintain and support the Service, and as set out in the DPA.
6.2 We will take appropriate technical and organisational measures to protect Customer Data (see the DPA, Annex C). We maintain regular backups but you are responsible for retaining your own exported copies of business-critical records you cannot afford to lose.
6.3 We use third-party infrastructure providers (sub-processors) to deliver the Service. These are listed in the DPA, Annex B.
7 Availability, support and changes
7.1 We aim to keep the Service available at all times but do not guarantee uninterrupted access. The Service is provided on a commercially reasonable-efforts basis and is not covered by a formal uptime SLA unless separately agreed in writing.
7.2 Support is provided by email during Isle of Man business hours, with a target response of next working day: enquiries@vectorsoftware.co.uk.
7.3 We continuously improve the Service and may add, change or remove features. We will not make changes that materially reduce core functionality without reasonable notice.
8 Intellectual property
8.1 The Service, including all software, code, design, structure, branding and documentation, is and remains the exclusive property of VBS and its licensors. Nothing in these Terms transfers ownership of the platform to you. You receive only the right to use it during your Subscription.
8.2 Your own branding, logo and content that you apply within the Service remain yours. You grant us a licence to display them within your instance of the Service solely to provide the Service.
8.3 If you provide feedback or suggestions, we may use them to improve the Service without obligation or attribution to you.
9 Liability
9.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be limited.
9.2 Subject to clause 9.1, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of anticipated savings, or loss or corruption of data to the extent it arises from your failure to retain your own exported copies.
9.3 Subject to clause 9.1, our total aggregate liability in any 12-month period is limited to the total fees paid by you in the 12 months immediately preceding the event giving rise to the claim.
9.4 You are responsible for the lawfulness, accuracy and content of your Customer Data and for your own compliance obligations towards your clients and staff.
10 General
10.1 We may update these Terms from time to time. Material changes will be notified by email or in-app, and continued use after the stated effective date constitutes acceptance. Each version is identified by a version number and date, and your acceptance is recorded against that version.
10.2 These Terms, including the DPA, are the entire agreement between us regarding the Service.
10.3 If any provision is found unenforceable, the remainder continues in force.
10.4 These Terms are governed by the law of the Isle of Man, and the courts of the Isle of Man have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court.
10.5 Contact for notices and questions: enquiries@vectorsoftware.co.uk
Schedule 1 Data Processing Agreement
The Data Processing Agreement is provided as a companion document and is incorporated into and forms part of these Terms by reference. By accepting these Terms you also accept the DPA. Where the DPA conflicts with these Terms on a data-protection matter, the DPA prevails.